How do I contact USPS about a lost package?
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form. You must retain evidence of insurance for your claim.
What happens when USPS loses your package?
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.
How long before a USPS package is considered lost?
Timeline for Filing Claims
| Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing. | |
|---|---|
| Registered Mail Collect on Delivery | 15 days |
| Priority Mail and Other Insured Mail | 15 days |
| Collect on Delivery | 15 days |
| APO/FPO Priority Mail Express Military | 21 days |
Do lost packages ever get found USPS?
For the U.S. Postal Service, that would be the Mail Recovery Center (MRC) in Atlanta, its official lost and found department. Known at one time as the Dead Letter Office, the Mail Recovery Center works to reunite undeliverable packages and letters with either sender or recipient.
What to do if a package is lost in transit?
USPS lost packages:
- Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update.
- Ask neighbors.
- Submit a search to Missing Mail search request.
- If mail was not recovered, you may able to file an insurance claim.
- Wait at least 7 days after the expected delivery date – Start USPS claim here.
What should I do if the USPS lost a package?
Call Customer Service: Call USPS in the case of missing mail,lost mail,and delayed package. The customer service representative will record your concern.
Should I contact USPS about a lost package?
You can report a missing USPS package by filing a claim at the USPS claims site.
What happens if USPS loses your package?
If the lost package was endorsed with “carrier release” it means the sender is willing to take the risk if anything happens to your package. If the package is insured, the value will be paid after you fill out a form. A tracking number only tells you if it got delivered, not where it is in transit.
How do you track a missing USPS package?
If you have a tracking number, you can file a claim to track your lost mail. File online at USPS.com or in person at your local USPS office. You’ll need separate forms to track domestic and international mail.