How long do Virgin Experience vouchers take to arrive?
E-voucher: To your inbox within an hour of purchase (please check spam and junk folders) First Class/Recorded Delivery: 3-5 working days, orders are sent via Royal Mail (we do ask to allow up to 10 days for delivery before we are able to reissue to avoid any duplicates)
Can I contact Virgin Experience by phone?
Select your experience at www.virginexperiencedays.co.uk or call 0344 504 0844 and use the amount loaded on your Gift Card as full or part payment; Virgin Experience Days hold cover for contingent liabilities arising at their venues and Cancellation Indemnity subject to terms is included with every voucher.
What delivery service does Virgin Media use?
All Virgin Mobile Orders are delivered by our courier company, DPD. Shortly after you have placed your order, they’ll send you an email and SMS text to outline your delivery date.
How long does Virgin broadband take to deliver?
How long does Virgin Media broadband installation take? If you’re eligible for QuickStart, you can have your kit delivered and installed in 4 days. If you’re moving into a property with an active Virgin Media account that isn’t your own, QuickStart delivery may take up to 14 days while we close that account.
Do Virgin Media use Yodel?
To collect items such as Virgin Media’s QuickStart packs, you can choose CollectPlus delivered by Yodel as your delivery option – perfect if you’re not going to be in for a delivery, but don’t want to miss it!
Can I swap my virgin experience?
You can exchange your Experience or Product Voucher to any other Experience or Voucher Product, however some restrictions may apply. If your exchange is for a Voucher which is more expensive than your original Voucher you will be required to pay the difference.
How do I download my virgin experience voucher?
If you no longer hold your confirmation email, as the purchaser did you know you can now download previously bought E-vouchers in the “My Account” section of our website (if sent directly to you). Simply log into your My Account and you will be able to re-download it here.
Where is Virgin Experience Days based?
Virgin Experience Days Ltd, Stamford House, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS, Registered in England No.
How do I claim my virgin experience?
So, you’ve been lucky enough to receive a Virgin Experience Day?
- Visit My Voucher, drop in your voucher number and pin, and get all the info on your experience as well as booking options.
- If you’re unable to get booked in before you voucher expiry, let us know and we’ll extend it for you for free.
Why is my Virgin Media Order parked?
Usually when an order is parked it’s because our back office is currently processing it.
How do I track my Virgin Media order?
Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Call us on 150 from your Virgin Media home phone, or 0345 454 1111 * the same day you place your order with us.
How do I change the delivery date on my Virgin Media order?
Simply click track your parcel, enter your tracking code and you should find all you need to change the delivery date on the page. If you’re looking to reschedule a QuickStart delivery that hasn’t yet been dispatched, you can do this within the track order area in My Virgin Media.
How do I book a delivery with Virgin Media?
Call us on 150 from your Virgin Media home phone, or 0345 454 1111 * the same day you place your order with us. After this, your order passes to HDNL, and if they try to deliver when no one’s at home, they’ll leave a card with their telephone number for you to arrange another day.
What is my tracking number and how do I Track Delivery?
Your tracking number is what you use to track delivery of your order on our courier partner’s website. This will be sent to you by email and/or text by the courier directly. For more information, see How to track CollectPlus delivery and How to track home delivery above.