What are GDS standards?
The Government Digital Service (GDS) has published a functional standard for how government should use digital, data and technology – taking in 10 principles for the creation of digital services. Further sections deal with governance frameworks, the delivery of digital services and how they should be managed.
What is DWP customer charter?
Our customer charter: explains that we will give you the right information when you contact us. makes it clear what you can expect from us. says what your responsibilities are in return.
What is DWP mission statement?
Vision and mission DWP’s mission is to improve people’s quality of life, both now and in the future. We do that by focussing on delivering excellent services that make a difference to millions of people’s everyday lives, thinking of our citizens we serve directly and taxpayers.
What is DWP brand promise?
Developing the DWP Digital employer brand The brand consists of the ‘Digital With Purpose’ strapline – a variant of the acronym DWP – that summarises the essence of the brand, a supporting set of employer brand values, and a visual identity which creates a consistent brand look and feel.
What are the customer service standards?
What are customer service standards? Customer service standards refer to the interactions between a business and customer, and the resulting customer expectations. Response time, empathy, resolution, and efficiency can go a long way towards building deeper customer relationships.
How can you use service standards?
Some simple examples:
- Answer the phone within 3 rings.
- Greet each customer by their first name.
- Respond to every customer inquiry within 60 minutes.
- Open a new queue if more than 3 customers are waiting.
- Check each passenger has their seat belt fastened.
- Resolve a client problem within 4 hours.
Who are the DWPS customers?
Our customers fall into the following groups: DWP Ministers. DWP policy and operational officials. Ministers and officials in other government departments.
What is customer charter?
A Customer Charter is a short statement describing the level of service a customer can expect from a government department or office. Charters should be easily accessible to all customers, and should be displayed prominently in all public offices.
What is DWP statistics policies and procedures on customer service and engagement?
Introduction This is the Department for Work and Pensions’ ( DWP) statistics policies and procedures on customer service and engagement. 2. Customer service commitment DWP provides accurate, timely, relevant and easily accessible statistics, which are produced in line with the Code of Practice for Statistics.
What are the different parts of DWP?
Debt Management, Jobcentre Plus and the Pensions, Disability and Carers Service are all part of DWP. Each part delivers services to different groups of people, but the whole department is committed to meeting a single set of customer service standards as defined in the customer service standards leaflet.
Why choose DWP for official statistics?
Customer service commitment DWP provides accurate, timely, relevant and easily accessible statistics, which are produced in line with the Code of Practice for Statistics. Our commitment to customers of our official statistics is as follows:
How do I contact DWP statistical advice?
All other users should use the statistical advice telephone number or email address provided on the DWP statistics homepage. Enquiries will be covered on these numbers, Monday to Friday (excluding Public Holidays) during normal office hours.