How do I return my AT Gateway?

How do I return my AT Gateway?

Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT account number located on your packing slip. Please do not return other devices. UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT at no cost to you.

Where can I return my AT router?

Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.

Is ATT gateway required?

AT requires you to use their gateway for their fiber service. You can disable the router portion (pass through mode) and connect a much better router to it. There is also a way to use your own modem but AT will still charge you the monthly fee regardless of what you do once you signup for the service.

Do I have to return my directv equipment?

DIRECTV Equipment Return Information If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.

Can I return AT equipment to AT store?

If you bought your device online at att.com or by phone from AT, you can return the device back to any AT retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number.

How do I get a refund from AT?

How you get your refund depends on whether your account is active or canceled. Active accounts: If you have a credit balance on your AT account because of an overpayment, we’ll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT store.

Can I return equipment to ATT store?

Can I buy my own gateway?

If your living situation is permanent, you want something that is more cost-effective, and customizable, buy your own gateway. The overall benefits of buying gateway instead of a modem is two-fold: One device is convenient and saves space. Buying can be more cost-effective than renting.