What is the short story eleven about?

What is the short story eleven about?

‘Eleven’ is a popular short story in which the narrator’s eleventh birthday is ruined when her teacher forces her to take responsibility for an ugly sweater that isn’t hers. Unable to cope with the injustice, she bursts into tears in front of her classmates, and wishes she were older.

Are the customers always right?

A key point to keep in mind is that the customer is always right, in their own mind, although not necessarily in reality. It’s critical not to disagree with the customer because that makes them angry and argumentative. Instead, focus on the positive—on what you can do to help the customer.

What does the red sweater symbolize in the story eleven?

For example, the sweater could be seen to symbolize the power other people have over Rachel. Price sets the sweater on Rachel’s desk, and even though Rachel doesn’t want it there, she cannot remove it. She slides it to the corner of her desk and even scoots her chair, but she cannot escape it. Then, when Mrs.

What is the central idea of eleven by Sandra Cisneros?

The theme of “Eleven” by Sandra Cisneros is that growing up is difficult. This theme is demonstrated in the story by Rachel’s reaction to her teacher and her peers on her eleventh birthday. Rachel gets mad at Sylvia for lying about the sweater being Rachel’s but she is unable to adequately defend herself.

How do you handle conflicts with customers?

12 Conflict Resolution Tips for Excellent Customer Service

1. Use empathy statements to show you understand the customer’s feelings or frustrations. Use the correct tone.
2. Don’t smile, laugh or mock upset customers. Convey empathy with a soft tone.
3. Do not offer your opinion, agree or disagree with customers.
4. Never respond to angry comments.

How do you deal with unhappy customers?

17 Ways to Deal With Unhappy Customers

1. Don’t React First. Listen and put yourself in his or her shoes–it makes a difference.
2. Find the Median Between Needs. Customers are human beings.
3. Be on Their Team.
4. Use Their Insight.
5. Don’t Disagree Right Away.
6. Let Them Lead to a Solution.
7. Make the Customer Whole.
8. Tell Them They’re Right.